
The Ukrainian context provides valuable lessons for practitioners navigating the deployment of digital technologies while addressing human rights risks at each stage of a refugee’s journey. Though technological solutions have helped governments, nongovernmental organizations (NGOs), and humanitarian actors cope with the rapid influx of people, the need to scale up quickly has created gaps in protection, which run the risk of compromising refugees’ safety and privacy and exposing them to further protection risks. However, these new tools also come with risks, including those associated with refugee protection. This crisis demonstrates that the expanding application of technology in refugee contexts can create new opportunities to empower displaced individuals and improve protection responses by host countries and aid providers. Digitization has been important, in part, because most Ukrainians are staying in private residences in Poland and across Europe, rather than remaining in central locations. Digital access has enabled refugees to connect and communicate with family, friends, and aid organizations, as well as remotely access real-time information, resources, and support using digital identification. While digital tools have long supported in-person humanitarian assistance and protection services, digital solutions have been integrated into every step of the refugee assistance process for Ukrainians. This connectivity has facilitated digitally based assistance and protection services. As Ukrainian nationals and residents are forcibly displaced from one area to another, telecommunications infrastructure remains ubiquitous. These networks extend into the European Union, where, in 2021, 90 percent of households used broadband internet access and, in 2019, 73 percent of individuals used a mobile device to connect to the internet.

At the start of 2022, Poland’s internet penetration rate stood at 87 percent of the total population (compared to, for example, 32 and 24 percent in Bangladesh and Uganda, respectively), and the number of social media users equaled 65 percent of the total Ukrainian population. While most refugees have access to phones and the internet, Ukrainian refugees are not facing the additional challenges of rural network coverage and device and data plan affordability due to the robust digital infrastructure available throughout the region. The mobilization of these services is notable for the extent to which they are digitally driven. This has prompted EU member states, the United Nations, aid organizations, private companies, civilian volunteers, and many other groups to expand operations and innovate service delivery. Though almost 2.4 million people have crossed back into Ukraine, the speed and scale of forced displacement have been unprecedented compared to recent crises, putting tremendous strain on available services. An additional 7.1 million people were internally displaced, representing one-third of the prewar Ukrainian population. Responding to Egregious Human Rights AbusesĪs of mid-June, more than 7.3 million people had left Ukraine since Russia invaded in February.Building Sustainable and Inclusive Democracy.

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